Return Policy

At theartofliving.shop, we are committed to providing a seamless shopping experience for our valued customers in compliance with EU consumer protection regulations.

Please read our EU Return Policy carefully to understand your rights and responsibilities when making a return.

 

1. Right of Withdrawal (EU Consumer Rights Directive): As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving the goods without providing any reason. This right is commonly referred to as the "Cooling-off Period."

 

2. Initiating a Return: To exercise your right of withdrawal, please contact our customer support team within the 14-day period from the date you received the product. You can reach us at sales@anteomniafragrances.com.

 

3. Return Requirements:

a. The item must be in its original condition, including all packaging and accessories.

b. Please take reasonable care of the goods while they are in your possession.

 

4. Return Shipping:

a. If you are returning the item because you changed your mind (cooling-off period), you are responsible for the return shipping costs.

b. If the item is faulty or not as described, we will cover the return shipping costs.

 

5. Refund Process: Once we receive the returned item and verify its condition, we will process your refund within 14 days of receiving the return. The refund will be issued using the same payment method you used for the original purchase, unless otherwise agreed.

6. Exceptions:

a. Personalized or perishable items are exempt from the right of withdrawal.

b. If the item's value has been diminished due to handling beyond what is necessary to establish its nature, characteristics, and functioning, we may deduct a reasonable amount from the refund.

 

7. Contact Us:

If you have any questions or need assistance with the return process, please contact our customer support team at sales@anteomniafragrances.com. 

 

8. Legal Notice: This return policy is provided in compliance with EU consumer protection laws, and your rights under these laws are not affected.

 

9. Revision:

This policy may be subject to change, and the most recent version will be available on our website. --- Please note that this is a simplified example, and you should consult with legal experts to ensure that your return policy fully complies with EU consumer protection regulations and any specific requirements for your industry or products. Laws can vary between EU member states, so it's important to stay informed about the latest legal requirements.